Sign up and get 5% off your First Order!
AUS wide Standard shipping from $14.99. Express available.
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Sign up and get 5% off your First Order!
AUS wide Standard shipping from $14.99. Express available.
We require one week’s notice for your order to be prepared and dispatched (excluding delivery time). If you have an urgent request, contact us to see if we can squeeze you in!
We are always happy to accommodate rush orders. Contact us to see if we can squeeze you in.
Simply leave a note about your theme or upload your design inspiration at checkout under the Personalisation section.
Our design team will send you a proof for approval before printing.
Fairy floss should be stored in a cool, dry place, away from heat and direct sunlight.
Due to its delicate texture, do not freeze or refrigerate.
All our fairy floss is handmade, made to order, and sealed in air-tight, food-safe containers.
When stored correctly and kept unopened, it can stay fresh for several weeks.
We cater for both small and large events, including corporate functions and school events.
Contact us and we can discuss more about how we can help you with your event.
Yes. Pick-up is available from Narre Warren South, Victoria (3805).
Select the pick-up option at checkout, and we’ll confirm when your order is ready.
Yes, we ship Australia-wide.
Both Standard and Express shipping options are available at checkout.
While we dispatch orders on time, we are not responsible for delays caused by postal services or couriers.
We always recommend allowing extra time, especially for events.
We accept Debit/Credit card payments, Afterpay, Klarna & Paypal through our website.
Please Contact us – we’re always happy to help 😊
We require one week’s notice for your order to be prepared and dispatched (excluding delivery time).
At checkout, you can choose either pick-up or delivery.
Please allow extra time for delivery when placing your order, especially if it is for an event. Once your order has been sent, delivery times are handled by the courier and are outside our control. Because of this, we cannot guarantee exact delivery dates and are not responsible for delays caused by Australia Post or other couriers.
All products are shipped through our preferred carrier Australia Post, but depending on the situation, we may consider using different delivery service.
Fairy floss is a delicate product, so some shrinkage during shipping is normal and expected.
For pickup orders, once your order has been handed to you, it becomes your responsibility. Flossty Treats is not responsible for any damage that happens after pick-up, including damage during transport or storage that does not follow our care instructions.
This website is operated by Flossty Treats (“Flossty”, “we”, “us”, “our”). By accessing our website or purchasing from us, you agree to be bound by these Terms & Conditions, together with our Privacy Policy and Returns & Refunds Policy. These Terms apply to all users of the site, including browsers and customers. If you do not agree to these Terms, you must not use our website or place an order.
By using this website, you confirm that you are at least 18 years of age or are using the website with the consent of a parent or legal guardian.
Flossty Treats specialises in personalised, made-to-order food products. Once work has commenced, orders cannot be changed or cancelled, except as required under Australian Consumer Law. You are responsible for ensuring that all personalisation details, quantities, flavours, and event dates provided are correct at the time of ordering.
Where applicable, design proofs may be provided for approval. Once approval is given, Flossty Treats is not responsible for errors in spelling, colours, or design details.
All prices are displayed in Australian Dollars (AUD) and include GST unless stated otherwise. Prices may change without notice. Payment must be received in full before production begins.
Dispatch dates are estimates only. Delivery timeframes are provided as a guide and are not guaranteed. Once an order has been dispatched, Flossty Treats is not responsible for courier delays, missed deliveries, or circumstances beyond our control. Customers are encouraged to allow sufficient time between dispatch and event dates.
Some products, including chocolate, may be affected by heat during transit. By placing an order, you acknowledge the risks associated with shipping food products in warm weather. Flossty Treats is not responsible for heat-related damage once orders have been dispatched, except where required under Australian Consumer Law.
Due to the custom-made and perishable nature of our products, change-of-mind returns are not accepted once production has commenced. This does not affect your rights under Australian Consumer Law.
We take reasonable care to ensure product descriptions, pricing, and images are accurate. However, minor variations may occur due to screen displays, packaging, or availability.
You must not misuse the website, submit false information, or interfere with the security or operation of the site.
To the maximum extent permitted by law, Flossty Treats is not liable for indirect or consequential loss arising from the use of our products or website. Nothing in these Terms excludes your rights under Australian Consumer Law.
You agree to indemnify Flossty Treats against any claim arising from your breach of these Terms or misuse of our website.
We may suspend or terminate access to the website if these Terms are breached.
These Terms are governed by the laws of Victoria, Australia.
We may update these Terms from time to time. Continued use of the website constitutes acceptance of the updated Terms.
For questions about these Terms & Conditions, contact us at:
hello@flossty.com.au
This Privacy Policy describes how Flossty Treats (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit or make a purchase from www.flossty.com.au (the “Site”).
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about the pages or products you view, referral sources, and how you interact with the Site (“Device Information”).
We collect Device Information using technologies such as:
When you make or attempt to make a purchase through the Site, we collect information including your name, billing address, shipping address, email address, phone number, and order details (“Order Information”).
Payment details are securely processed by third-party payment providers. We do not store or have access to full credit card details.
When we refer to “Personal Information” in this policy, we mean both Device Information and Order Information.
We use Order Information to:
With your consent, we may also use your information to provide marketing communications about our products.
We use Device Information to:
We may share your Personal Information with trusted third parties who assist us in operating our website and fulfilling orders, including:
We may also disclose Personal Information where required by law or to protect our legal rights.
You can learn more about how Google uses personal data here:
https://www.google.com/intl/en/policies/privacy/
You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
We may use your Personal Information to provide relevant marketing or advertising. You can learn more about targeted advertising at:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
Please note that we do not change our data collection practices when we detect a “Do Not Track” signal from your browser.
You have the right to access the personal information we hold about you and to request corrections or updates. To make a request, please contact us using the details below.
If you believe we have breached your privacy rights, you may lodge a complaint with us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Our website is not intended for children under 16 years of age, and we do not knowingly collect personal information from children.
We retain Order Information for our records unless and until you request its deletion, subject to legal and accounting requirements.
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The updated version will be posted on this page.
For more information about our privacy practices, to make a request, or to lodge a complaint, please contact us at:
hello@flossty.com.au
As Flossty Treats products are custom-made food items, we do not accept returns or offer refunds for change of mind. Please choose your flavours, quantities, and personalisation details carefully before placing your order.
If your order has not yet entered production, you may request a cancellation and refund. Once work has commenced — including sticker design, preparation, manufacturing, packaging, or dispatch — cancellations and refunds are no longer available.
We encourage you to contact us before placing your order if you have any questions about our products, flavours, storage, or suitability for your event.
If there is an issue with your order — such as missing items, incorrect items, or a fault — please contact us as soon as possible. We are happy to resolve the issue in line with Australian Consumer Law.